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Terms and Conditions

These Terms and Conditions (“Terms”) govern all services provided by [Your Business Name], including physical therapy, sports therapy, Pilates classes (in person and online), online consultations, digital courses, workshops, promotional offers, and printed or digital marketing materials (“Services”). By accessing or using our Services, you agree to these Terms.

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1. General Information

  • Services are delivered by qualified and insured practitioners.

  • These Terms apply to all clients, website users, course participants, and individuals engaging with our promotional materials.

  • We may update these Terms at any time. Continued use of our Services indicates acceptance of the updated Terms.

2. Scope of Services

2.1 Physical Therapy & Sports Therapy

  • Delivered by practitioners working within their professional scope.

  • Therapy is not a substitute for emergency medical care.

  • Outcomes vary; no guarantees are made regarding results.

2.2 Pilates Classes (In-Person & Online)

  • Classes are for general fitness unless otherwise stated.

  • You are responsible for ensuring you are medically fit to participate.

  • Online classes require a safe exercise space and appropriate equipment.

2.3 Online Courses & Digital Products

  • Access is for personal use only.

  • Sharing, distributing, or reselling materials is prohibited.

  • Refunds for digital products are only provided where required by law.

3. Client Responsibilities

  • Provide accurate and complete health information.

  • Inform your practitioner of any changes to your health.

  • Follow safety instructions during classes, therapy sessions, and online content.

  • Ensure your environment is safe when participating online.

4. Bookings, Payments & Cancellations

4.1 Bookings

  • Bookings can be made through our website, booking system, or approved communication channels.

  • A booking is considered confirmed once you receive a confirmation message or email.

  • Some services may require completion of a health questionnaire before attending.

4.2 Payments

  • Payment is not required in advance.

  • Payment is made at the time of the appointment, class, or session, unless otherwise agreed.

  • Accepted payment methods include [insert methods: e.g., card, cash, bank transfer].

  • For online services, payment must be completed on the day of the session.

4.3 Cancellations & Rescheduling

  • Cancellations require [insert notice period] notice.

  • Late cancellations or no-shows may be charged at full price.

  • We may reschedule or cancel sessions due to illness, emergencies, or low class numbers.

5. Refunds & Transfers

  • Refunds are not provided for missed sessions or partial attendance.

  • Packages, memberships, and class passes are non-transferable unless stated otherwise.

  • Promotional offers, discounts, and vouchers must be used within their validity period.

6. Promotions, Flyers & Special Offers

  • Promotional materials (flyers, emails, social media posts, discount codes) are subject to availability.

  • Offers cannot be combined unless explicitly stated.

  • We may withdraw or amend promotions at any time.

  • Misuse of promotional codes may result in cancellation of the booking.

7. Liability & Disclaimer

  • Participation in physical activity carries inherent risks.

  • By engaging in our Services, you accept responsibility for your own health and safety.

  • We are not liable for injuries, losses, or damages arising from:

    • Failure to follow instructions

    • Unsafe exercise environments (especially online)

    • Pre-existing conditions not disclosed

  • Nothing in these Terms excludes liability where prohibited by law.

8. Intellectual Property

  • All content (videos, PDFs, worksheets, branding, course materials) is owned by [Your Business Name].

  • You may not copy, reproduce, or distribute materials without written permission.

9. Privacy & Data Protection

  • Personal data is collected and stored in accordance with applicable data protection laws.

  • Information is used for service delivery, safety, and communication.

  • We do not sell or share your data with third parties except where required by law.

10. Online Services & Technology Requirements

  • You are responsible for ensuring a stable internet connection.

  • We are not responsible for interruptions caused by technical issues outside our control.

  • Recording of online sessions is prohibited unless explicitly permitted.

11. Complaints & Feedback

  • Complaints should be submitted in writing to [contact email].

  • We aim to respond within [timeframe].

12. Governing Law

  • These Terms are governed by the laws of [your country/region].

  • Any disputes will be handled through the appropriate legal channels.

13. Contact Information

  • Email: [your email]

  • Phone: [your phone number]

  • Address: [your business address]

Last updated: [insert date]

If you want, I can now shape this into a shorter, friendlier version for clients, or a flyer‑ready summary that fits your branding.

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Absolutely — here’s a clean, updated version of the Bookings, Payments & Cancellations section that reflects your model, where payment is not required before arrival. I’ve kept the tone professional and aligned with therapy/Pilates industry standards.

If you want, I can slot this back into the full Terms & Conditions document for you.​

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